![_.gif](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/lPccRnu4DlYaZHlVH27FNQ%3D%3D.gif)
If your account is frozen (or “locked”), please follow the below steps to reactivate your account.
Please visit https://www.binance.com and Log In to your account. You should see this dialog box. Click the【Unlock】button to start the account reactivation process.
![unlock.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/1NoOF5KnYhpZCaiHJSMS6w%3D%3D.png)
Read the reminder carefully and tick the respective boxes once you accept the terms and given information. Click on the【Reactivate Account】button to proceed further.
![mceclip0.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/37WfJsuuIEQDlQGRxBhFog%3D%3D.png)
After clicking, follow the instructions on the page to complete the below verifications:
Answering Security Questions:
![en.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/rqP%2BOHo63oLWCWMzCEmwfQ%3D%3D.png)
![mceclip5.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/pq7PK%2BFTocGiWfzLd7wuOw%3D%3D.png)
Confirmation Email:
Once you submit your data, our system will send you an automatic confirmation email. Please click 【Confirm Reactivate】 to proceed further.
![mceclip9.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/DGJz/lsz0ZrxpZze/wKFjA%3D%3D.png)
![mceclip8.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/XeB9LcyiqkDxme2dBgHP/g%3D%3D.png)
ID verification:
![mceclip10.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/uTpjwNt%2BZWjzhkrd7K%2BJPw%3D%3D.png)
Click 【Next Step】 to start the verification.
- Please choose the issuing country of your ID and select your ID type:
![22.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/SchjKoxS8YI6xAc2XjFA2Q%3D%3D.png)
- Upload the front side of your ID document
![24.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/mj3JK7rvchlPeAOzEFU6Bw%3D%3D.png)
- Upload the back side of your ID document.
![26.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/%2BdCarv/CutCaStwEf9nwfA%3D%3D.png)
- Upload a selfie with your face being clearly visible (we are not accepting screenshots or edited pictures).
![mceclip11.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/mwJNFwB49qWZ0pnW5oxgjQ%3D%3D.png)
Facial verification:
![mceclip12.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/5oLpFNoq/zNIKtEkowWCwQ%3D%3D.png)
We will review your application as soon as possible once you have completed the verifications.
* Different users will perform different operations based on account status and related information.
Here below is the guide for facial verification:
Go through the process by scanning the QR code with the Binance mobile app on Android or iOS.
For Android app:
Open your Binance app, navigate to [Account] section and tap on [Scan] button or tap the Scan symbol on the upper left corner on the home page.
![888.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/elEUP7UqThd88JeAW05ctg%3D%3D.png)
For iOS APP:
Open your Binance app and navigate to [Home] section and tap on the [Scan] button or tap the Scan symbol on the upper right corner on the home page.
![mceclip0.png](https://public.bnbstatic.com/image/cms/article/body/zendesk_en_360002673851/25InNuLa6Ge8sniQ9gARQw%3D%3D.png)